Welcome to Forgotten Forest Shop! We want shopping with us to feel simple, safe, and transparent. Here’s what you need to know when you order from us.

Who we are:

• We’re The Forgotten Forest, based in the UK and You can reach us anytime at: sarah@forgottenforest.net

Our products

• We work with trusted suppliers. Your order may come straight from them.
• We do our best to show clear photos and descriptions, but colours and details can sometimes look a little different in real life.

Ordering & payment

• Your order is confirmed once you’ve paid at checkout.
• We accept: Mastercard, Visa, and American Express.
• Delivery costs are added at checkout.

Delivery

• Orders may ship from the UK or abroad.
• Delivery times vary depending on the supplier — we’ll give you an estimate when you order.
• Once it arrives at your chosen address, it’s officially yours.

Returns & cancellations

• Changed your mind? You have 14 days from receiving your order to let us know.
• You’ll then have another 14 days to send it back.
• We’ll refund you within 14 days of getting the return.
• Some items can’t be returned: personalised items, opened health/beauty products, and perishables.
• Unless the item is faulty, you’ll need to cover the return postage.

Faulty or incorrect items

• If your order arrives damaged, faulty, or not as described, email us within 30 days.
• We’ll sort out a refund, repair, or replacement.

Our responsibilities

• We’ll always do our best, but sometimes delays happen outside our control (like courier issues or customs).
• We’re not responsible for indirect losses (like missed events or business losses).
• Nothing here limits your rights under UK consumer law.

Your data

• We only use your details to process your order and keep you updated.
• For full details, see our [Privacy Policy link].

The legal bit

• These terms and the Forgotten Forest are subject to UK law.
• Any issues would be dealt with in UK courts.

In short: We’re here to make shopping smooth and fair. If something goes wrong, we’ll always try to put it right.