Last updated:  28 September 2025

At Forgotten Forest, your trust means everything to us. We are committed to respecting your privacy and protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book an event, or contact us.

1. Who we are

  • Forgotten Forest (“we”, “us”, “our”) runs events, workshops, and experiences in nature.
  • You can contact us at: Sarah@forgottenforest.net orWe are the “data controller” for the purposes of UK data protection law.

2. What information we collect

  • We may collect the following information when you interact with us:
    • Personal details: name, email address, phone number, billing/shipping address.
    • Booking details: events you attend, ticket information, dietary or access requirements (only when you choose to share these).
    • Payment details: processed securely by our payment providers (we do not store full card details).
    • Technical data: your IP address, browser type, device information, and site usage (via cookies/analytics).

3. How we use your information

We use your information to:

  • Process event bookings and payments.
  • Contact you with booking confirmations, updates, or important event information.
  • Respond to your enquiries.
  • Send you newsletters or updates (only if you’ve opted in).
  • Improve our website and event experience.
  • Comply with legal or regulatory obligations.

4. Legal basis for processing

We only use your information where the law allows. This may include:

  • Contract – to fulfil your event booking.
  • Consent – when you opt into our mailing list.
  • Legitimate interests – to run and improve our services.
  • Legal obligation – to meet legal or tax requirements.

5. Sharing your information

We never sell your data. We may share it with:

  • Payment providers (e.g. Stripe) to process secure payments.
  • Event partners or facilitators if needed to run your chosen activity (e.g. dietary needs for catering).
  • IT and website service providers who help us manage bookings and communications.
  • Authorities if required by law.
  • All partners are required to keep your information safe and use it only for the agreed purpose.

6. Data storage & security

  • We store your data securely on UK/EU-based servers (or with providers who comply with UK GDPR).
  • We keep your personal information only as long as necessary for bookings, legal, or accounting requirements.
  • Once no longer needed, it is securely deleted.

7. Your rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data (in certain circumstances).
  • Withdraw consent for marketing at any time.
  • Object to how we process your data.
  • Request we restrict or transfer your data.
  • To exercise any of these rights, please contact us at sarah@forgottenforest.net.

8. Cookies

Our website may use cookies (small files stored on your device) to improve functionality and analyse site traffic. You can set your browser to refuse or limit cookies, though this may affect how the site works for you. Our Cookie Policy can be found here.

9. Children’s privacy

Our events are sometimes open to families, but our website and booking system are not directed at children under 13. We do not knowingly collect children’s data without parental consent.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top will always show the latest version.

11. Contact us

If you have any questions or concerns about your data, please contact: sarah@forgottenforest.net. If you are not satisfied, you can also raise a concern with the Information Commissioner’s Office (ICO): www.ico.org.uk .

In short: We’ll only ever use your details responsibly, keep them safe, and respect your choices.